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Terms of Service

Welcome to Userview! These Terms and Conditions govern your access to and use of the Userview platform (“Service”), provided by Userview OÜ (“Company,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms and Conditions.

1. Acceptance of Terms

By accessing or using the Service, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you may not use the Service.

2. Use of the Service

a. Eligibility: You must be at least 18 years old to use our Service. By using the Service, you affirm that you are over the age of 18.

b. Account Registration: To access certain features of the Service, you may need to create an account. You agree to provide accurate and complete information during the registration process and to update this information to maintain its accuracy.

c. User Content: Users may upload recorded user interviews to generate analyses and syntheses. You retain ownership of any content you upload but grant the Company a non-exclusive, transferable, sublicensable, royalty-free, and worldwide license to use, store, and process such content for the purpose of providing the Service. We don’t use your content to train any AI models. We automatically delete your uploaded files once your insights have been generated.

3. Packages and Payment

a. Packages: We offer three different packages with varying features and usage limits. Details of these packages are available on our website.

b. Payment: Users can choose to subscribe on a monthly or annual basis. Payment must be made in accordance with the selected subscription plan. Failure to pay may result in the suspension or termination of your account.

c. Refund Policy: We offer a 7-day money-back guarantee for new users who are not satisfied with our Service. To request a refund, please contact our customer support team within 7 days of your initial subscription. Refunds will be provided in accordance with the original payment method and are subject to review based on usage and circumstances. Refunds will not be issued after the 7-day period.

4. Privacy and GDPR Compliance

a. Privacy: We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and disclose your information. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy.

b. GDPR Compliance: We are committed to complying with the General Data Protection Regulation (GDPR) as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and the United Kingdom. If you are located in the European Union or the United Kingdom, by using our Service, you acknowledge and consent to the processing of your personal data as outlined in our Privacy Policy and for the purposes specified herein.

5. Termination

We reserve the right to terminate or suspend your access to the Service at our discretion, without notice, for any reason, including a breach of these Terms and Conditions.

6. Limitation of Liability

To the extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Service.

7. Modifications

We reserve the right to modify or revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after the changes indicates your acceptance of the modified Terms and Conditions.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law principles.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at support@userview.ai.